Privacy Policy

Information we collect

We collect information you provide directly, information generated when you use the Service, and limited information from third-party providers you connect.

• Account and contact details, such as name, email address, company name, and other information you submit in forms or support requests.
• Workspace content and usage data needed to operate the Service, including tasks, messages, files you upload, settings, and activity logs.
• Technical data such as IP address, device/browser type, approximate location derived from IP, cookies, and similar identifiers.
• Billing-related details processed by our payment providers when you purchase paid features (we do not store full payment card numbers).
• Information from integrations you authorize (for example GitHub, Google, or messaging tools), limited to what those providers make available under your permissions.

How we use information

We use personal information to:

• Provide, maintain, secure, and improve the Service.
• Create and manage accounts, workspaces, and access controls.
• Respond to inquiries, provide support, and send service-related notices.
• Process transactions and send related billing communications.
• Analyze product usage to improve reliability, performance, and features.
• Detect, prevent, and investigate abuse, fraud, or security incidents.
• Comply with legal obligations and enforce our Terms of Service.
• With your consent where required, send product updates or marketing communications (you can unsubscribe at any time).

How we share information

We do not sell personal information. We share information only as needed to operate the Service or as required by law:

• Service providers who process data on our behalf (for example hosting, analytics, email delivery, and payment processing), under contractual confidentiality and security obligations.
• Integration partners you choose to connect, so the Service can perform the actions you request.
• Professional advisors, auditors, or authorities when reasonably necessary to protect rights, safety, or comply with legal process.
• A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate continuity of privacy protections.

Cookies and analytics

We use cookies and similar technologies for essential site functions, authentication, preference storage, and analytics. Analytics tools may help us understand how visitors use our marketing pages and product. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Data retention

We retain personal information for as long as needed to provide the Service, meet legal, tax, or accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it in accordance with our retention practices.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your request before responding.

Workspace administrators may manage member access and content within their workspace. If you use Melso through an organization, some requests may need to go through that organization’s admin.

Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

International transfers

We may process and store information in the United States and other countries where we or our service providers operate. Those locations may have different data-protection laws than your home country. Where required, we use appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Material changes may also be communicated by email or in-product notice when appropriate. Continued use of the Service after an update means you acknowledge the revised policy.

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